Tific Inks Strategic License Agreement With Sutherland Global Services
-- Companies Provide Next Generation Integrated Support Solutions -- “The agreement brings to the enterprise customer and to the consumer the advantages of a highly-trained support staff mechanism and state-of-the-art technology that strengthen Sutherland’s market leading position in the integrated solutions arena.” says Ramesh Nair, Executive Vice President, Business Transformation Services at Sutherland Global Services.
2009
February 04, 2009
Tific Inks Strategic License Agreement with Sutherland Global Services
ROCHESTER, NEW YORK; GOTHENBURG, SWEDEN; CHENNAI, INDIA – February 3, 2009 -- Sutherland Global Services, a leader in multi-national Business Process Outsourcing (BPO), today announced the signing of a deal with Tific, the major provider of second generation support automation and self-service solutions.
February 04, 2009
Tific Inks Strategic License Agreement with Sutherland Global Services
ROCHESTER, NEW YORK; GOTHENBURG, SWEDEN; CHENNAI, INDIA – February 3, 2009 -- Sutherland Global Services, a leader in multi-national Business Process Outsourcing (BPO), today announced the signing of a deal with Tific, the major provider of second generation support automation and self-service solutions.
Under terms of the agreement, Tific’s automation and self-service solution will provide the technological backbone of Sutherland’s next generation support offering.
“We look forward to this alliance,” said Ramesh Nair, Executive Vice President, Business Transformation Services at Sutherland Global Services. “The agreement will bring to the enterprise customer and to the consumer the advantages of a highly-trained support staff mechanism and state-of-the-art technology that will strengthen Sutherland’s market leading position in the integrated solutions arena.”
The agreement calls for the handling and management of out-of-scope support deliveries, leading-edge IT help desk support and portal-based knowledge management solutions. “Sutherland and Tific have multiple, next generation offerings in the pipeline – and more are scheduled for future development,” added Nair. “This level of quality and scalability will enable an even broader scope of customers’ access to Sutherland’s award-winning service levels.”
“I am pleased that we have reached this agreement with Sutherland Global Services,” said Par Ribbner, CEO, Tific. “It’s a perfect match between a premier provider of second-generation automation support and an integrated solutions BPO provider that wants to stay ahead of the game. Through Sutherland, our solutions will reach more than 10 million users globally -- which is leading edge for second generation support.”
About Sutherland Global Services
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 22,000 professionals offering Right Sourced ™ seamlessly blended services from its 23 delivery centers in the United States, India, the Philippines, Canada, Mexico and Eastern Europe.
By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value. For more information please visit www.suth.com
