Tific named as BMC Software MarketZone Partner for Support Automation

BMC has added the Tific Support Automation Suite for BMC Remedy IT Service Managememt Suite (ITSM) to the BMC pricelist, making it available globally from BMC Software and BMC channel partners. “Extending our technology alliance with Tific provides our customers with best-of-breed support automation technology that delivers significant business value.” said BMC’s vice president of Technology Alliances and MarketZone, Fred Johannessen. Read More

 Press releases

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 2010

August 30, 2010
Tific Releases version 8 of its Award Winning Support Automation Platform
The leading provider of support automation solutions, Tific, today announced the availability the award winning Tific Support Automation Platform, version 8. The platform is used to automatically detect and remediate tech problems at the end-point. Often referred to as self-healing, Tific dramatically reduces service support cost and increases customer satisfaction.
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June 01, 2010
ICA Extends the Agreement with Tific Regarding Support Automation - Expands Tific Support to Retail Stores
Tific, a leading software provider of support automation solutions, announced today that the ICA Group, one of the Northern Europe’s leading retail companies, has expanded the use of the Tific Support Automation Suite to now include their retail stores.
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April 28, 2010
Tific and Logica sign license agreement
Tific, a leading developer of support automation solutions, has signed an extensive license agreement with Logica, Sweden’s largest IT services company. Tific’s support automation platform strengthens Logica’s help desk offering further as well as the managed work place offering including the new concept LISS – Logica Interactive Self Service.
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April 13, 2010
Tific and Sutherland Global Services expand into support for the digital home through Virgin Digital Help
Tific and its strategic partner Sutherland Global Services, a leading business process outsourcing (BPO) and technology enabled services company, are expanding their reach into the digital home domain through Virgin Digital Help and its new innovative offering for support of the digital consumer.
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March 04, 2010
Tific reports record year
Tific, a leading provider of support automation and self service solutions, today announced that 2009 was a record breaking year for the company.
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February 15, 2010
Tific finalist in the European IT Excellence Awards
Tific has made it to the final in the European IT Excellence Awards 2010. The IT Europa European IT Excellence Awards recognizes best practices in customer solutions across Europe.
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August 30, 2010
Tific Releases version 8 of its Award Winning Support Automation Platform

The leading provider of support automation solutions, Tific, today announced the availability the award winning Tific Support Automation Platform, version 8.  The platform is used to automatically detect and remediate tech problems at the end-point. Often referred to as self-healing, Tific dramatically reduces service support cost and increases customer satisfaction. 

The new version of the Tific Support Automation Platform is the eighth generation and it is the most significant upgrade in the company’s history. Highlights of the new version are:
 
·        Extensive performance improvements – scales to millions of end-points
·        Communication redesign that enables remote development of self-healing solutions and enhanced collaboration
·        Extended reporting and an improved statistics/business intelligence capabilities
·        New atoms – low level visual building blocks – for a faster development of self-healing solutions
·        Extended library of content that includes support for the digital home and security
·        User configurable interface of service desk agent dashboard
·        64 bit support
·        Certified for Windows 7
 
Tific is deployed globally to tens of millions of end-points by software and hardware vendors, internet service providers, enterprise IT departments, managed service providers and tech support providers. The Tific Support Automation Suite is sold by Tific and BMC Software and is available under a perpetual or subscription license and is offered as a hosted service (software-as-a-service – SaaS).
 
The Tific Support Automation Platform version 8.0 will be generally available on September 30, 2010.
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