The Tific Support Automation solution increases efficiency of support delivery up to 30%.

Enterprise IT Service Desk Managers depend on the Tific Solution to reduce support incident volume and program costs. Unlike other options, Tific is an all-inclusive, customizable support solution that delivers self-healing automations, provides technicians with resolution tools and a display that aggregates real-time and historical end-user environment information. Tific integrates with existing ticketing and other systems.

Why enterprise support automation?

Up to 80% of IT service desk incident volumes involve recurring incidents. Reduce the volume and mean time to repair (MTTR) while minimizing technical support costs and improving customer satisfaction. The PlumChoice® Tific® enterprise support automation solution for enterprise help desks and tier 1 support providers is an integrated set of self-healing, self-service, assisted-service and automation creation technology capabilities that empowers end users and enterprise service desk agents. Learn more about support automation.

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For enterprise IT support organizations who are facing the reality of "doing more with less", support automation reduces call volume, lowers call-handling-time and improves first-call resolution.  » Learn More

Managed Service Provider (MSP)

Utilizing second-generation Support Automation technologies, MSPs are reaping significant business benefits that include: innovative service delivery capabilities, increased operating margins and stronger competitive market position.  » Learn More

SW & HW Vendors

For commercial hardware and software vendors who rely on superior service and support to retain customers at the lowest possible cost, Support Automation can dramatically improve support customer satisfaction while lowering overall support cost. Learn More...