May 06, 2008
Tific extends the support automation platform to the SMB market
The SMB market faces the same challenges, but often lack the financial means of large enterprises in managing the escalating complexity of today’s IT environment. Populating the service desk is not always a viable option for small and medium-sized businesses when assisting the end-user with technical support.
May 06, 2008
Tific extends the support automation platform to the SMB market
The SMB market faces the same challenges, but often lack the financial means of large enterprises in managing the escalating complexity of today’s IT environment. Populating the service desk is not always a viable option for small and medium-sized businesses when assisting the end-user with technical support.
With this in mind Tific has designed Tific Helpdesk Booster – a support solution that provides support technicians with actionable end-user computer information in real-time. With Tific Helpdesk Booster support technicians can bypass the manual gathering of information which on average represents 15-20% of the incident handling time. Tific Helpdesk Booster is a Software as a Service solution (SaaS) which makes it fast and easy to get started with and requires no maintenance. The solution will also add substantial value to larger enterprises as their service desks often lack easy access to the information that the solution provides.
Tific Helpdesk Booster is designed for ease of use as it requires no implementation and can be downloaded at the Tific website. Downloads initiate with a 30 day free trial period and an option of extending the use at the low price of $99 per support analyst and month after the trial period has expired.
Tific Helpdesk Booster is based on the market leading second generation support automation platform, the Tific Automation Platform that has been deployed to millions of users in global markets.
For further information, please contact:
Tobias Petersson, Marketing Coordinator, Tific AB
Telephone: +46 708 688006
Email: tobias.petersson@tific.com
January 15, 2008
Tific and TietoEnator in strategic partnership on new support offering
Nordic software company Tific and TietoEnator have signed a strategic partner and license agreement. Tific is a leading provider of second generation solutions for IT support automation and self service. TietoEnator will in 2008 make a big investment to further improve and strengthen their IT-support offerings.
January 15, 2008
Tific and TietoEnator in strategic partnership on new support offering
Nordic software company TiFiC and TietoEnator have signed a strategic partner and license agreement. Tific is a leading provider of second generation solutions for IT support automation and self service. TietoEnator will in 2008 make a big investment to further improve and strengthen their IT-support offerings. Support automation and self service are fundamental components in this initiative and TietoEnator has chosen the solutions from Tific. Tific’s solutions reduce support costs and increases customer satisfaction by automatically detecting problems on the users’ computers and automatically fixing these problems - so called support automation. Intelligent self service helps end-users solve problems on their own, and if assisted service is needed, Tific’s solution automatically gathers all relevant system information and sends it to the service desk which facilitates the troubleshooting process and significantly cuts the resolution time.
Tific will also assist TietoEnator in establishing a competence group for support automation and self service. This group will provide strategic advice in this field and will assist companies in implementing processes and solutions.
“The partner agreement with Tific on support automation is aligned with our strategy, on how we together with selected partners further strengthen our already wide range of services. IT-support is a keystone and also one of the areas in which we focus on becoming market leader. By integrating the products of Tific with our extensive knowledge in IT-support, we create a unique service”, says Mikael Jupiter, Vice President, TietoEnator Processing & Network.
“We are very proud of this strategic partnership with TietoEnator. Not only is it a great deal for us but it will also, with the competence and size of TietoEnator, help us reach out to the large Nordic enterprises much faster than we can do on our own.” says Johan Attby, VP Business Development, Tific.
For further information, please contact:
Johan Attby, VP Business Development, Tific AB
Telephone: +46 708 688010
Email: johan.attby@tific.com
Mikael Jupiter, Vice President, TietoEnator Processing & Network
Telephone: +46 708 190663
Email: mikael.jupiter@tietoenator.com
About Tific
Tific is a leading provider of second generation support automation and self service solutions. Tific’s solutions help enterprise service desks, IT support providers, software and hardware vendors, broadband services providers, and mobile phone vendors and operators reduce support costs and increase customer satisfaction. Tific was founded in 1999 and has successfully helped many global enterprises streamline technology support. www.tific.com
About TietoEnator
TietoEnator is among the leading architects in building a more efficient information society and one of the largest IT services providers in Europe. TietoEnator specializes in consulting, developing and hosting its customers' business operations in the digital economy. The Group's services are based on a combination of deep industry-specific expertise and the latest information technology. TietoEnator has about 16 000 experts in close to 30 countries. www.tietoenator.com
