October 18, 2007

– a ground-breaking support automation solution for mobile phone vendors and mobile operators

The support load on mobile devices is increasing dramatically as the devices get more complex with more applications, services, features and configuration options and this is a headache for mobile phone vendors, mobile operators and end-users. For mobile phone vendors and operators this results in increased support costs and decreased customer satisfaction and for the end-users it results in increased frustration which negatively affects loyalty.

Tific has addressed this urgent need by extending its world leading support automation platform to support mobile phones and devices. The new solution is named Tific MAP (Mobile Acceleration Platform) and it helps mobile phone vendors and operators:

Remove the majority of NFF:s (no fault found) by automated and dynamic trouble shooting

Reduce the support load through automated solutions (mass- and self-healing) to known problems

Increase end-user adoption and usage of services by dynamic configuration and information automatically tailored for each individual end-user

Reduce support load by providing timely, updated and intelligently targeted training and information material

All of the above boost customer satisfaction and loyalty to a new level.

Tific MAP is based on Tific’s world leading support automation technology which has been deployed to millions of user globally in both consumer and enterprise environments.

For more information, please contact:

Johan Attby, VP Business Development, Tific AB
Telephone: +46 708 688010
Email: johan.attby@tific.com

September 13, 2007

Technology services provider Riverturn, Inc. has signed a reseller agreement with Tific, a leading provider of support automation solutions. Riverturn will resell and deploy Tific’s solution in North America. Riverturn was founded by former directors at Motive, Inc. and has extensive experience in the remote support industry. In addition to reselling, Riverturn will be providing value added services to Tific’s solutions. Riverturn has extensive software integration experience and believes strongly that quality integration with existing systems is a key component to a successful support automation solution. Riverturn will configure Tific’s solution to work with existing solutions whenever possible, preserving existing workflow and allowing for successful adoption. Riverturn will also engage existing BMC Remedy Action Request System customers to leverage Tific’s ability to pass relevant user and system information to the trouble ticket.

“After being in the support automation market for ten years, we recognize a persistent need for high value solutions but many of the products that are out there fail to deliver on promise. We are happy to sign a reseller agreement with Tific, who offers innovative, intuitive, second generation support automation solutions. We believe their solution will meet and exceed the requirements where competitive solutions have failed. I believe Tific’s solutions will resonate very well with enterprises in the North American market and the product is a strategic fit for our company’s core competency.”, says Kevin Duerr, CEO & President, Riverturn, Inc.

“We have had great success in the Nordic market and the word has spread over the Atlantic to US-based enterprises. Their interest necessitates the need for a channel partner to meet the increased demand. Riverturn is an excellent fit for us as they are experts in this market and these customers. We have already worked extensively with Riverturn on implementations for US customers. I have been consistently impressed with their competency and I’m excited to sign this agreement with them,” says Johan Attby, VP Business Development, Tific AB.

About Riverturn
Riverturn, Inc. specializes in large-scale software implementation and integration. Their extensive experience in Datacenter, Software, and Support Automation allows them to play crucial roles in high visibility projects for the world’s leading companies. Riverturn’s customers include some of the largest and most important industry leaders in the software, hardware, and storage industries. Riverturn’s competitive advantage is reducing technical complexity while implementing solutions that deliver high value to their customers. For more information, please visit www.riverturn.com

For more information, please contact:

Kevin Duerr, CEO, Riverturn, Inc.
Telephone: +1-203-375-2663
Email: kduerr@riverturn.com

Johan Attby, VP Business Development, Tific AB
Telephone: +46 708 688010
Email: johan.attby@tific.com

September 06, 2007

The software company Tific releases the seventh generation of the leading platform for IT support automation and self service, the Tific Automation Platform.

Tific Automation Platform version 7 is the most significant upgrade in Tific’s history and it features several new functions, for example within security and performance. Release 7 contains a number of improvements in existing functionality which further simplifies creation of automated support content and administration of the solution. Version 7 is also a much more flexible and configurable solution.

Customers and partners to Tific have had the opportunity to suggest and recommend features and improvements to version 7 and many of them have been addressed in this release.

Highlights from release 7 include:

- Security Framework – a number of new security features has been added including signing of content and the client application. The extended number of packaged security features makes it possible for customers to use the Tific Automation Platform in all possible implementations such as supporting internal enterprise users, external enterprise user and consumers.

- Tific Creator – the unique content production tool Tific Creator, which makes it possible for people with no programming background to create automated solution, has been significantly improved which further simplifies the creation and maintenance of support content. The improvements include a new graphical interface that can be adapted for each user, a new content search function and new debugging features.

- Performance Toolkit – a lot of effort has been invested into making the platform even faster. The platform in itself has been improved which has resulted in great performance improvements but there are also a number of new functions that make it possible for customers to test and optimize the performance of the content that they build themselves. Tific has also produced a handbook, Tific Performance Handbook, that describes how to build fast content and how to scale the Tific solution.

- Tific Client – new features have been added that increases the flexibility of the client application. More possibilities to change the graphical design of the interface allow for customers to tailor it to their own graphical preferences.

Tific Automation Platform version 7 is fully compatible with Windows Vista and it has been tested and is certified according to “Works with Windows Vista”.

Tific will go one step further in the decision process for what will be included in release 8. Tific will invite interested parties in a public forum to suggest new features and improvements of existing features. This is a step towards Tific’s goal to become the most open and transparent company which will help Tific maintain and strengthen its position as a market leader in support automation solutions.

For more information, please contact:

Johan Attby, VP Business Development, Tific AB
Telephone: +46 708 688010
Email: johan.attby@tific.com

July 03, 2007

Columbitech, a leading wireless security software provider, signs an OEM-agreement with Tific, leading provider in software for automated IT-support. The purpose is to use Tific’s platform to complement Columbitech’s offerings to add unique functionality for automated user support that will decrease customers’ costs for support, maintenance and deployment of new services. Through this cooperation Columbitech offers Tific’s world-leading technology as an integrated component of its offering.

The use of mobile solutions is growing very rapidly. Meanwhile, both suppliers and customers experience an increasing need for support as the technology used is complex and the market requires solutions where one single client supports all available networks and all different types of mobile devices. To meet this need Columbitech introduces Tific’s solution for automated support as an integrated part of its offering. Through the integration with the Tific platform, Columbitech is able to:

- Simplify installation and configuration

- Proactively solve errors before they occur at the end-user – so called self-healing

- Solve users problems faster by giving customer care access to relevant information

As a result, customers who choose Columbitech’s solution experience a lower cost of ownership throughout the product lifecycle. Columbitech offers a unique solution for easy connectivity and wireless security combined with a very cost efficient solution for support and maintenance. Columbitech’s customers also benefit from significantly increased customer satisfaction as their end-users are relieved from technical challenges and difficulties.

”Long experience from large scale deployments and the complexity associated with wireless technology has taught us that everything can’t be solved by products alone. Making our customers successful requires a holistic view that includes all underlying software and hardware, the infrastructure over which the service is delivered and the people that use the solution” says Ola Jonsson, VP of Sales Columbitech. ”The integration of our solution with Tific’s technology follows our strong view that usability and simplicity is extremely important for mobile services”

”I am very pleased over this cooperation where we add significant value to Columbitech’s solution as our technology clearly meet customers’ demand.” says Pär Ribbner, CEO Tific. ”I have a strong confidence in Columbitech as a company and I hope that we with our solutions can contribute to their global expansion which through this agreement benefits both of us.”

About Columbitech

Columbitech, a leading mobile VPN security software provider, offers end-to-end security, convenient always-on connectivity, and optimized performance for any mobile device on any wireless network. With a strong footprint in the Retail and Service Provider Industry, key customers include three of top ten US retailers and major European service providers. The embedded solution is OEM licensed by leading companies, including Symbol Technologies, Toshiba TEC, Hewlett Packard and Ericsson. Columbitech solution holds a FIPS 140-2 cerTification. The company is privately held with offices in Stockholm, Sweden, and New York, USA. For more information, please visit www.columbitech.com.

For more information, please contact:

Pär Ribbner, CEO Tific
Telephone: +46 708 688005
Email: par.ribbner@tific.com

Ola Jonsson, VP Sales Columbitech
Telephone: + 46 556 08 100
Email: ola.jonsson@columbitech.com

April 25, 2007

Tific now offers all solutions as services. Software as a Service (SaaS) is a trend within the software industry that Tific now adopts. To offer the solutions as services makes it easier for customers to buy Tific’s solutions because the implementation is significantly simplified and the cost is better connected to the saving which allows for an even more rapid return on investment (ROI).

Tific’s solutions are offered as “true” services; they are offered both as hosted solutions which simplify the implementation and reduce the maintenance costs together with a business model that is closely connected to the usage. Tific has already large enterprise customers that buy Tific’s solutions as services and the goal is to get all new customers to this model. Existing customers that buy licenses on traditional models will be offered favorable deals to convert. The traditional license models will be kept for customers that want to buy Tific this way but long term these models will be phased out.

For more information, please contact:

Johan Attby, VP Business Development, Tific
Telephone: +46 708 688010
Email: johan.attby@tific.com

February 21, 2007

2006 was a record year for the Swedish software company Tific. Tific is a leading provider of self-healing support automation solutions for large enterprise IT operations and IT outsourcers. Tific doubled the revenue from the previous year and was able to break in to the US market and got important US customers in direct competition with the largest competitors including SupportSoft, Motive, Computer Associates and Gteko.

Tific has – as the first Scandinavian company – been awarded a MarketZone partner by BMC. Only a few companies have this status and it is only given to companies that add strategic value to BMC. Through the partnership BMC can now directly resell and deliver Tific’ solutions on a global basis.

Tific has successfully expanding into two new business areas during 2006; support for mobile phones and IT support for the consumer market. Both areas are expected to grow significantly during 2007.

2006 Highlights:

Doubled revenue

A breakthrough on the US market

Awarded BMC MarketZone partner

Two new business areas; support for mobile phones and IT support for the consumer market

Tific is very optimistic about 2007. Tific believes that the partnership with BMC will generate business both on the European and the US market. The company is also very bullish about the two new business areas, especially the support of mobile phones where a new partnership with Teleca and AU Systems is expected to take off during the year.

The area of IT support automation and self-service is gaining significant momentum and it is expected that this increased interest will lead to new deals in 2007.

For more information, please contact:

Johan Attby, VP Business Development, Tific
Telephone: +1 650 862 9601
Email: johan.attby@tific.com

November 07, 2006

Today, Tific, the leading provider of IT support automation solutions announced that CenterBeam, a North-American managed IT services provider, has selected Tific’s support automation solution to serve as the next-generation platform for its powerful customer support suite. Automation and access to information are key to CenterBeam’s industry-leading customer satisfaction and operational excellence, and the Tific tool will serve as the anchor for existing and future desktop and support applications.

Automation + Knowledge = Satisfaction

With CenterBeam’s dramatic growth, the keys to its continued success include the ability to reduce errors and issues on the desktop before they impact the user (thereby reducing support calls); and having the tools available to agents that increase their effectiveness when a support call is generated (thereby making the time spent with the client more productive). Tific’s Support Automation Suite extends mass- and self-healing capabilities to user desktops to ensure they are configured correctly, eliminating issues that could impact user productivity. It also accumulates a comprehensive knowledgebase over time, providing the customer care agent a wealth of information both on the specific PC as well as the entire enterprise, dramatically increasing the productivity and effectiveness of CenterBeam’s customer care operations. The net result: increased customer satisfaction and greater operational efficiencies, all of which contribute to business growth.

CenterBeam was able to customize the Tific Support Automation Suite to meet its specific needs, and is private labeling the tool as CenterBeam Continuous Configuration (C3). The tool integrates with the existing enterprise-class applications CenterBeam has in place to support and manage its wide range of mid-market clients, including BMC Remedy AR System.

“It is CenterBeam’s promise to our clients that we will be proactive, effective and consistent in the management and support of their IT operations,” says CenterBeam CTO, Shahin Pirooz. “The Tific Support Automation Suite is best-in-class, increasing our ability to automatically diagnose and repair errors. In this fashion we not only make our operations that much more efficient, which is good for our bottom line, but our user community experiences fewer IT issues, which has a significant impact on their satisfaction with our service. With the rich set of information aggregated by Tific, CenterBeam can be incredibly proactive and knowledgeable when interacting with our user community. It is good for business. It is good for our clients.”

“I am very excited about this implementation for two reasons; first because this is our first US-based opportunity with a managed service provider (MSP), and second because we could very quickly demonstrate that we add significant value to a sophisticated, world-class organization that already delivers extremely high satisfaction to its user community” says Johan Attby, VP Business Development at Tific.

CenterBeam considers this only the beginning of the benefits they and their customer base will reap from the Tific Support Automation Suite. The scalability and interoperability of the tool will enable it to be integrated with future support and management applications, thereby increasing both the knowledge base and the range of issues it can automatically isolate and heal. With Tific as the anchor through which all tools will report in and through, CenterBeam will continue to drive the efficiency and proficiency of its operations that contributes to its industry-leading customer satisfaction.

About CenterBeam, Inc.

CenterBeam is an award-winning North American-based IT outsourced services company that delivers more than 60,000 services daily for mid-sized clients in eighteen countries across four continents. Founded in 1999, CenterBeam pioneered the application of quality management techniques to IT and currently earns a 95% client satisfaction rating as measured by Quality Resource Associates. CenterBeam's Total Satisfaction Guarantee and month-to-month contracts make the company unique among IT outsourced services companies. CenterBeam is headquartered in San Jose, Calif. and can be reached at +1 408.750.0500 or: www.centerbeam.com.

For more information, please contact:

Johan Attby, VP Business Development, Tific
Telephone: +1 650 862 9601
Email: johan.attby@tific.com

March 22, 2006

Tific, a leading provider of IT support and migration automation solutions, today announced that Tific Support Automation Suite™ has been validated with the BMC® Remedy® Action Request System® (AR System®) Server. The integrated solution delivers a powerful set of IT support and migration capabilities for BMC Software customers who want to automate ITIL Service Support processes.

By integrating Tific Support Automation Suite with BMC Remedy AR System, customers can leverage the Tific solution to build mass-healing and self-healing solutions to known issues that proactively resolve issues before they occur for end-users. In cases where an end-user cannot resolve an issue through user-friendly and intelligent self-service provided by Tific, the Tific solution automatically gathers all relevant user and system information, creates a trouble ticket in BMC Remedy AR System and attaches the gathered information.

The Tific Support Automation Suite also leverages the Configuration Management DataBase (CMBD) in multiple ways, for example by automatically ensuring that all computers are configured according to the desired state specified in the CMDB.

“Tific Support Automation Suite adds a very important piece to our Business Service Management (BSM) ecosystem and makes our offering even more complete.” says Bill Ridlehuber, Director Business Development at BMC. “The Tific solution is very complementary and complements many BMC BSM solutions. Customers can automate and streamline ITIL Service Support processes through the integration with BMC Remedy AR System and also leverage a CMBD for significant reduction of support costs and an increase in end-user satisfaction.”

“Tific Support Automation Suite is a second generation support automation solution that adds mass-healing and self-healing capabilities to the BMC BSM solutions portfolio” stated Johan Attby, VP Business Development at Tific. This is, according to a recent Gartner survey, the most important investment technology providers and their customers can make in the name of IT support. “The Tific solution features a unique visual programming environment that makes the production of automated solutions scalable. Tific is very pleased to partner with BMC.”

For more information, please contact:

Johan Attby, VP Business Development at Tific AB
Telephone: +46 708 68 80 10
Email: johan.attby@tific.com

February 22, 2006

Germany's leading independent software company Materna Information and Communications and the Swedish software company Tific have signed a partner agreement on support automation and self-service. Materna will offer Tific's solutions as integrated parts in their product portfolio together with tailored services.

Tific develops and markets solutions for support automation and self service with cost savings, efficiency gains and improvements in customer service as primary benefits. The Tific solutions match very well into Materna's existing product portfolio and improve the customer offerings. Materna has an extensive knowledge and expertise working with enterprise processes and tools for IT-support and automation and work with the BMC products to which the Tific solutions are complementary.

- The partnership with Tific is an excellent complement to our solutions portfolio in IT service management and helpdesk management. Our customers will benefit from Tific's support automation tools as they are a very helpful add-on in this segment, says Hubert Staudt, VP Nordic at Materna.

- We have seen an increasing demand in Tific's support automation solutions and we are very happy to announce this partnership with Materna. Materna is a very strong partner to Tific that will not only add a vast knowledge and resources in the support and automation space but also extending Tific's market reach, says Pär Ribbner, CEO at Tific.

About Materna

The MATERNA Group is among the leading independent software companies in Europe's information and communication technology sector. MATERNA provides solutions for optimising IT-supported business processes in companies and the public sector. The company's focus is on IT service management and customer service management. The service package consists of modules for process and technology consulting, conceptual design, implementation and training.

Founded in 1980, the software company Materna currently employs approx. 1,200 employees worldwide. In the 2004 business year, the group achieved revenues of EUR 120 million. In Northern Europe the company has branches in Denmark, Finland and Sweden. For more information, please visit: www.materna.com

For more information, please contact:

Hubert Staudt, VP Nordic Materna
Telephone: +49 231 55 99 89 71
Email: presse@materna.de

Pär Ribbner, CEO, Tific
Telephone: +46 708 68 80 05
Email: par.ribbner@tific.com

January 27, 2006

Volvo IT has signed an agreement with Tific regarding Tific Support Automation Suite. The solution will be used for IT support automation and self-service to potentially over 40,000 users of Volvo Group’s new PC-client environment MyPlace.

Volvo IT is since 2004 using Tific’s solution for IT migration automation, Tific Migration Suite, in the migration to Volvo Group’s new PC-client environment MyPlace and does now intent to use also Tific Support Automation Suite to potentially over 40,000 users. The Volvo Group’s main objectives with using the Tific Support Automation Suite are reducing the IT support cost and increase user satisfaction.

For more information, please contact:

Pär Ribbner, CEO, Tific
Telephone: +46 708 68 80 05
Email: par.ribbner@tific.com

September 26, 2005

The Swedish software company Tific announces the sixth release of its market leading solution for IT support automation, the Tific Support Automation Suite.

Tific Support Automation Suite version 6 features new functionality for desktop life cycle management which extends the solution's field of application. It also improves existing product functionality and simplifies administration of the solution.

Tific Support Automation Suite version 6 also has extended functionality within ITIL Service Support and now supports all aspects of the ITIL framework - Incident, Problem, Change, Configuration and Release Management.

Here are other highlights of Version 6:

Wizard Framework - Makes it easy to create a flow or process which a user could intuitively follow. For example, the Wizard could create a process for automated installation and configuration of hardware, software and/or services.

Tific System Service - Allows the Tific Client to run with with extended privileges, thereby transforming the Tific solution into a desktop management tool. For example, this would allow Tific to ensure that the users have the right configurations and settings on their desktops.

Hothelp and Test Benches - These features make it easy for analysts and developers to create self-healing solutions which will automatically detect and resolve issues for the user.

Tific Active Client - This capability allows the Tific Client to run in background mode on the user's desktop. It can automatically monitor the desktop environment and react to events so that problems are solved proactively.

For more information, please contact:

Johan Johansson, Marketing Director Tific AB
Telephone: +46 708 68 80 10
Email: johan.johansson@tific.com

August 29, 2005

Tific, a Swedish enterprise software company which offers desktop migration and support automation solutions, announced that it has become a certified member of Microsoft's Independent Software Vendor (ISV) Program.

Participation in the ISV program, which targets software companies offering complimentary technology solutions to Microsoft products, requires both independent verification of the products and successful implementation in joint customers. Tific recently became a member of the program when an independent testing company certified that the Tific Support Automation Suite supports and integrates with Microsoft's operating system. In addition, Tific provided Microsoft with case studies from a number of large enterprise organizations that have successfully adopted the Tific Support product and which verified the customer benefits that Tific brings to Microsoft's product portfolio.

For more information, please contact:

Johan Johansson, Marketing Director Tific AB
Telephone: +46 708 68 80 10
Email: johan.johansson@tific.com

February 11, 2005

The Norwegian venture capital firm Alliance Venture has invested in the Swedish software company Tific.

The investment will allow Tific to expand internationally including a real presence in the United States. Tific develops a support automation solution, the Tific Support Automation Suite, that has proven world-leading. Customers to Tific include large enterprises such as TeliaSonera, Volvo Cars, Scania, Volvo IT, and Handelsbanken.

"We are excited about this investment and Tifics possibilities in the Global market and especially in the US" says Bjørn Christensen, Partner at Alliance Venture. "We look forward to work with the management to introduce Tific in the American market, win contracts and establish a successful presence there."

"We know both from customers and prospects that we have a world-leading support automation solution. With Alliance Venture's investment we get a chance to expand internationally, including a real presence in the United States, and to compete for the global contracts", says Pär Ribbner, CEO at Tific.

For more information, please contact:

Bjørn Christensen, Partner, Alliance Venture
Telephone: +47 90 02 43 93
Email: bjorn@allianceventure.com

Pär Ribbner, CEO, Tific
Telephone: +46 708 68 80 05
Email: par.ribbner@tific.com

About Alliance Venture

Alliance Venture is a Norwegian venture capital firm based in Oslo and Silicon Valley, managing venture funds for selected strategic investors. Alliance Venture invests in Scandinavian and U.S. emerging technology companies at an early stage and supports their global expansion through alliances with leading technology corporations and international venture capital firms. Alliance invests in companies where they can add value with its operational experience and extensive international network.

January 21, 2005

Tific has signed an agreement with the Swedish bank Handelsbanken on Tific Migration Suite.

The solution is used for automated migration of user data to Handelsbanken's new PC Client environment. The solution also helps configuring the users' new environment and supports the users getting started quickly after the migration.

Tific is leading within solutions for automation of support processes. Among other customers using Tific solutions are Scania, TeliaSonera, Volvo IT and Volvo Cars.

For more information, please contact:

Pär Ribbner, CEO, Tific
Telephone: +46 708 68 80 05
Email: par.ribbner@tific.com

December 02, 2004

Tific has produced a detailed description of how Tific Support Automation Suite supports and facilitates ITIL. Tific Support Automation Suite now contains tools that automate and simplify process elements within all areas of ITIL Service Support.

IT Infrastructure Library (ITIL) is a set of recommendations - "Best Practices" - for how to implement processes within IT Service Management. ITIL is a global standard specifying common terminologies for processes and functions, which in turn helps in discussions both within and between companies.

Tific Support Automation Suite is a solution that supports and facilitates ITIL. As most large companies are today implementing ITIL standards in their IT departments, Tific has produced a detailed description of how to use Tific Automation Suite to facilitate this process. Tific Support Automation Suite contains tools that automate and simplify process elements within all areas of ITIL Service Support. Here are some examples of what Tific does within the various areas:

Incident Management - Tific automatically solves a large portion of the users' IT-related problems through self-healing and self support.

Problem Management - Tific possesses a vast knowledge database where condition-driven solutions to known problems can be constructed and maintained. This can be used by both end-users and support staff to quickly solve incidents.

Configuration Management - Tific reads data from and updates a configuration database which is then used to facilitate other ITIL processes.

Change Management - Tific provides detailed statistics about problems encountered by end-users and what areas should be proactively targeted to reduce the number of incidents.

Release Management - Tific gives companies the opportunity to automatically and securely implement changes and follow up the result.

For more information, please contact:

Johan Johansson, Marketing Director Tific AB
Telephone: +46 708 68 80 10
Email: johan.johansson@tific.com

October 14, 2004

Teleca has launched a new solution aimed to broadband suppliers that makes it possible to substantially decrease the work needed to install and configure broadband at home. The solution is based on Tific Broadband Suite.

The solution automatically configures the broadband for the end-user, something that many customers today experience as a problem. These problems results in many calls to the supplier's helpdesk.

By using this solution, broadband suppliers can automate large parts of their support. As initial configuration and continued support often results in huge costs for the broadband supplier, the Tific Broadband Suite makes it possible to decrease costs by using the new automated solution.

By using this solution, broadband suppliers can automate large parts of their support. As initial configuration and continued support often results in huge costs for the broadband supplier, the Tific Broadband Suite makes it possible to decrease costs by using the new automated solution.

For more information, please contact:

Nils Malmros, nils.malmros@aus.teleca.se, +46 31 744 81 25, Teleca
Therese Håman, therese.haman@Tific.com, +46 70 868 80 08, Tific

About Teleca
Teleca is an international IT services company focused on R&D that develops and integrates advanced software and information technology solutions. With in-depth expertise in the latest technology and profound industrial knowledge, Teleca helps technology- and software-intensive customers worldwide to strengthen their market position and shorten their time to market. The company has more than 3,000 employees with operations in 15 countries in Asia, Europe and USA.

October 07, 2004

Tific has signed a three-year license agreement a Swedish telecom company.

Tific has signed a three year license agreement with a Swedish telecom company worth in excess of 5 million Swedish Krona. The agreement involves the usage of Tific Support Automation Suite by 20,000 employees in the Nordic Region, and was signed following successful trials of the Tific products. Tific Support Automation Suite will primarily be used for supporting the company's standard IT environment.

For more information, please contact:

Pär Ribbner, CEO, Tific
Telephone: +46 708 68 80 05
Email: par.ribbner@tific.com

June 21, 2004

Tific has achieved the best half-year ever and is now recruiting new employees for securing deliveries and continued development.

Tific has sold more than 80,000 licenses of the Tific Migration Suite and it is the market leading migration solution in Sweden. It has been used by Volvo Cars and Scania and Volvo IT is currently using the solution for migrating data for 40,000 users.
The market for support automation and self service is growing in the Nordic countries and here is Tific Support Automation Suite the market leading solution.
Tific has been working closely together with its partners WM-data and Teleca this spring. This is part of the long-term strategy having partners as primary sales and implementation resources and both partnerships have started very well.
Tific holds the forecast of a positive result for 2004 even after the new employments.

For more information, please contact:

Pär Ribbner, CEO, Tific
Telephone: +46 708 68 80 05
Email: par.ribbner@tific.com

June 04, 2004

Tific has signed an agreement with Volvo IT on Tific Migration Suite. The solution will be used for automated migration of user data to the Volvo Group’s new PC Client environment. Tific’s partner WM-data is responsible for the implementation of Tific Migration Suite.

Companies such as Volvo Cars and Scania have successfully been using the Tific Migration Suite for migrating their users and a number of not yet official customers are using the solution today.

For more information, please contact:

Pär Ribbner, CEO, Tific
Telephone: +46 708 68 80 05
Email: par.ribbner@tific.com

May 04, 2004

Scania has signed a three-year contract with the Swedish software company Tific for using the Tific Support Automaton Suite and the Tific Migration Suite. Scania chooses Tific’s solutions for reducing the IT-costs and for improving the support offering to their employees.

During 2003, Scania has been using Tific’s solutions and based on the results from this use, they have decided to sign a three-year contract for full use at Scania. Scania is using the Tific Migration Suite for migrating the employees to the new software platform CDA2. After the migration is completed the Tific Support Automation Suite is used for self-service and support automation. Scania has chosen the Tific solutions for reducing the migration and support costs for the new platform and for improving the support offering to its users.

- Tific has very good solutions for IT migrations, IT support automation and self-service, says Anders Lindberg, Product Managar, Scania. Our goal is to achieve large cost savings by using Tific’s solutions. Based on the results for 2003, we have decided to roll out the Tific solutions full-scale at Scania.

- We are very satisfied with the result at Scania, says Pär Ribbner, CEO at Tific. We have seen an increased demand of tools for lowering IT migration and support costs and we have many similar projects running at the time. Enterprises need to improve their IT migration and support offering and then it is natural that they contact Tific.

For more information, please contact:

Anders Lindberg, Product Manager, Scania
Telephone: +46 8 5538 5353
Email: anders.lindberg@scania.com

Pär Ribbner, CEO, Tific
Telephone: +46 708 68 80 05
Email: par.ribbner@tific.com

About Scania
Scania is one of the world's leading manufacturers of trucks and buses for heavy transport applications, and of industrial and marine engines. With 29,100 employees and production facilities in Europe and Latin America, Scania is one of the most profitable companies in its sector. In 2003, sales totalled SEK 50.5 billion and income after financial items was SEK 4.6 billion. Scania products are marketed in about 100 countries worldwide and some 95 percent of Scania’s vehicles are sold outside Sweden.

April 13, 2004

WM-data has signed partner agreement with the Swedish software company Tific on automation of IT migrations and IT support. WM-data will offer Tific’s solutions as integrated parts in their product portfolio together with tailored services for these.

Tific develops and markets solutions for support automation and self service with cost savings, efficiency gains and improvements in customer service as primary goals. The Tific solutions match very well into WM-data’s existing product portfolio and can improve the customer offering. IT migrations and IT support are often essential parts in WM-data’s outsourcing offering and Tific has solutions that make these more efficient.
Tific has together with WM-data done successful implementations of Tific’s solutions at leading Swedish vehicle manufacturers and have now decided to extend the partnership between the companies.

- The partnership with Tific will make WM-data’s market offerings even more attractive. WM-data is actively working with methods, routines and processes for securing that the customers have the optimal IT environment. For larger migration projects, it is essential to restore normal functionality as soon as possible with minimal effect on the business and Tific has excellent solutions for achieving this, says Fredrik Jacobsson, market director at WM-data.

- We have seen an increasing demand in Tific solutions and to handle the coming implementations and to extend the service offering around our solutions we need to have strong partners. WM-data is a great partner for us with their extensive knowledge and expertise in the area of IT support and IT migrations. They also have prior knowledge of our solutions which is very valuable, says Johan Johansson, marketing director at Tific.

For more information, please contact:

Fredrik Jacobsson, Marketing Director WM-data IT Support
Telephone: +46 70 6426660
Email: fredrik.jacobsson@wmdata.se

Johan Johansson, Marketing Director Tific AB
Telephone: +46 708 68 80 10
Email: johan.johansson@tific.com

About WM-data
WM-data was founded in 1969 and is one of the leading IT companies in the Nordic region today. Consolidated sales amounts to about SEK 8,000 million, with approx. 8,000 employees. WM-data is represented in all Nordic countries through some 100 regional offices. For more information, please visit our website www.wmdata.com.

November 27, 2003

The Swedish software company Tific AB releases integration between Tific Digital Support System and Remedy Action Request System. By integrating Tific Digital Support System with an issue management system, support automation and self-service becomes an integrated part of the support process which simplifies the information flow and reduces the support costs even more.

With the Tific - Remedy Action Request System integration, support is taken to yet another level. A number of large enterprises have implemented the Tific Digital Support System as a platform for support automation and self-service. In parallel they are running an issue management system for registering tickets that are solved manually by the helpdesk. The need for an integration between those systems has been great and Tific is now releasing the integration with Remedy Action Request System. This integration is the first in a series of integrations with complementary systems to the Tific Digital Support System.

Tific - Remedy AR System Benefits

Lowered resolution time through better knowledge - the Tific Client automatically gathers the end-user's current system configuration and settings and attaches it to the ticket generated.

Better understanding through enhanced statistics - the end-user's history of actions in the support automation and self-service framework is stored and can be viewed in the issue management system.

Improvements in the ticket generation process - the end-user can generate tickets from the Tific Client and view the status of existing issues there. The system configuration is automatically attached to the ticket and it can be routed based on the user's actual situation.

For further information, please contact:

Johan Johansson, PR & Marketing Director Tific AB
Phone: +46 708 68 80 10
E-mail: johan.johansson@tific.com

May 13, 2003

The Swedish software company Tific has developed a packaged solution for IT migration projects, the Tific Migration Suite. The solution is a tailored solution of the successful support platform, the Tific Digital Support System. Tific Migration Suite makes it possible for companies reducing migration costs and minimizing risks involved in the migration.

The Tific Migration Suite is a software platform that makes it possible for companies to automate several steps in an IT migration process. Automating migration processes reduces the need for manual work and minimizes the repetitive work needed to be carried out by desk-side technicians. Examples of processes that can be automated are, save local files and settings on a central server, check that the computer is ready for migration, and restore local files, links and settings.

Tific Migration Suite also contains an intelligent self-service solution that guides the user through the new environment, answers questions and solves problems that can occur. This cuts the peak in the support load that usually follows a migration. After the migration is carried out, it seamlessly transforms into a self-service solution for IT-support that helps relieving the pressure on the traditional IT help desk. Tific Migration Suite targets medium and large sized companies that have plans for IT-migrations.

For further information, please contact:

Johan Johansson, PR & Marketing Director Tific AB
Phone: +46 708 68 80 10
E-mail: johan.johansson@tific.com