November 20, 2009
Tific releases new tool for Windows 7 migrations – takemeto7
Migrating to Windows 7 is a real challenge for most users. Not any longer! Tific’s new solution – takemeto7 – solves that nightmare by automatically moving the computers ‘’personality” on to the Windows 7 computer, saving tons of time and frustration for the users.
November 20, 2009
Tific releases new tool for Windows 7 migrations – takemeto7
Migrating to Windows 7 is a real challenge for most users. They spent years building their computer environment with applications, settings, personal files and folders, and much more, and then they realize that they have to redo everything from scratch again on their new or upgraded Windows 7 computer. Not any longer! Tific’s new solution – takemeto7 – solves that nightmare by automatically moving the computers ‘’personality” on to the Windows 7 computer, saving tons of time and frustration for the users.
Migrations are not new to Tific. Tific’s technology was used very successfully to migrate enterprises on to Windows XP. Tific has now broadened the scope of the solution to cover both consumers and enterprises. It can also be white-labeled for PC manufacturers and Premium Service providers.
More info on the solution can be found at www.takemeto7.com and a free beta of the product can be downloaded from www.takemeto7.com/download.php
October 13, 2009
Tific named as BMC Software MarketZone Partner for Support Automation
October 13, 2009 – Tific, a leading provider of support automation solutions, today announced the availability of their support automation product through BMC Software (NYSE: BMC).
October 13, 2009
Tific named as BMC Software MarketZone Partner for Support Automation
October 13, 2009 – Tific, a leading provider of support automation solutions, today announced the availability of their support automation product through BMC Software (NYSE: BMC). BMC has added the Tific Support Automation Suite for BMC Remedy IT Service Managememt Suite (ITSM) to the BMC pricelist, making it available globally from BMC Software and BMC channel partners. The BMC MarketZone program is designed for technology partners with integrated and complementary products to BMC’s Business Service Management (BSM) platform, to sell their offerings through BMC sales channels.
The MarketZone agreement provides BMC customers with access to the Tific Support Automation Suite for BMC Remedy ITSM on BMC’s pricelist. The Support Automation Suite dramatically reduces the cost of IT service support and improves customer satisfaction. It provides automated self-healing, guided self-service for the Windows end user, and intelligent assisted service for the BMC Remedy Service Desk agent.
“We are excited to add Tific’s Support Automation Suite to the exclusive list of BMC MarketZone products,” said BMC’s vice president of Technology Alliances and MarketZone, Fred Johannessen. “Extending our technology alliance with Tific provides our customers with best-of-breed support automation technology that delivers significant business value.”
Tific’s second-generation support automation solution is designed specifically to increase the acceptance and effectiveness of self-service by end users, eliminating calls to the service desk while increasing end user satisfaction. For known problems, Tific’s self-healing capability can detect and resolve a problem without end-user involvement or can guide the user step by step through the remediation process with an easy-to-use wizard.
“The BMC-Tific combination represents a leap forward from traditional end user self-service that relied largely on knowledge management,” stated Bill Keyworth, VP and Research Analyst of Ptak, Noel & Associates. “Tific’s approach of building automation as it pertains to the end user’s problem and configuration greatly simplifies the self-service process …in short, a highly desirable package in enabling the end user to participate in the IT support process.”
Tific provides a support analyst console that integrates with BMC Remedy Service Desk to assist the service desk agent during the remediation process. The console provides real-time configuration and status information about the end-users system, shortening wasted call time to gather information about the user current environment. Based on this information, the support analyst console presents remediation options that are targeted specifically for the end-user’s current situation -- shortening the average handling time while lowering the time and cost of incident resolution. Customers utilizing Tific have lowered IT support costs by 25% to 70% and improved customer satisfaction by 15% to 25%.
“We are thrilled to be working with BMC Software and see our products as a powerful addition to BMC’s BSM platform and self-service initiatives,” said Pär Ribbner, CEO Tific AB. “We know from experience that people want to solve problems on their own -- or better yet, have them solved automatically. Our technology makes that a reality.”
About Tific
Tific is a leading provider of self-healing support automation solutions for large enterprise IT operations and IT outsourcers. Our solutions streamline the support supply chain for Global 2000 corporations, and our products represent the leading ideas in the invention, design, and development of second-generation support automation. Our breakthrough technology eliminates support calls and repetitive problems by providing best-of-breed self-healing solutions as well as ease-of-deployment and state-of-the-art migration capabilities that empower end users to succeed at resolving their own problems.
BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2009 BMC Software, Inc.
Media Contacts
Johan Attby
Tific AB
+46 (708) 6880 10
johan.attby@tific.com
Rick Berzle
GoToMarket LLC
(858) 271-4351
rberzle@gotomarket.com
February 04, 2009
Tific Inks Strategic License Agreement with Sutherland Global Services
ROCHESTER, NEW YORK; GOTHENBURG, SWEDEN; CHENNAI, INDIA – February 3, 2009 -- Sutherland Global Services, a leader in multi-national Business Process Outsourcing (BPO), today announced the signing of a deal with Tific, the major provider of second generation support automation and self-service solutions.
February 04, 2009
Tific Inks Strategic License Agreement with Sutherland Global Services
ROCHESTER, NEW YORK; GOTHENBURG, SWEDEN; CHENNAI, INDIA – February 3, 2009 -- Sutherland Global Services, a leader in multi-national Business Process Outsourcing (BPO), today announced the signing of a deal with Tific, the major provider of second generation support automation and self-service solutions.
Under terms of the agreement, Tific’s automation and self-service solution will provide the technological backbone of Sutherland’s next generation support offering.
“We look forward to this alliance,” said Ramesh Nair, Executive Vice President, Business Transformation Services at Sutherland Global Services. “The agreement will bring to the enterprise customer and to the consumer the advantages of a highly-trained support staff mechanism and state-of-the-art technology that will strengthen Sutherland’s market leading position in the integrated solutions arena.”
The agreement calls for the handling and management of out-of-scope support deliveries, leading-edge IT help desk support and portal-based knowledge management solutions. “Sutherland and Tific have multiple, next generation offerings in the pipeline – and more are scheduled for future development,” added Nair. “This level of quality and scalability will enable an even broader scope of customers’ access to Sutherland’s award-winning service levels.”
“I am pleased that we have reached this agreement with Sutherland Global Services,” said Par Ribbner, CEO, Tific. “It’s a perfect match between a premier provider of second-generation automation support and an integrated solutions BPO provider that wants to stay ahead of the game. Through Sutherland, our solutions will reach more than 10 million users globally -- which is leading edge for second generation support.”
About Sutherland Global Services
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 22,000 professionals offering Right Sourced ™ seamlessly blended services from its 23 delivery centers in the United States, India, the Philippines, Canada, Mexico and Eastern Europe.
By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value. For more information please visit www.suth.com
