On-demand Support Automation webinar

Posted on 11. Apr, 2012 by Rick | 0 comments

Tific Support Automation is changing the economics of service support

In this 45 minute webinar you will learn how support automation is driving millions of dollars of cost out of IT service support for enterprise organizations, by:

• Eliminating support calls
• Lowering average-handling-time
• Improving first-call-resolution
• Enabling more efficient support channels

… all while improving employee productivity and satisfaction

We will describe how enterprise IT organizations are:

• Incorporating service automation capabilities into their existing processes
• Measuring the business impact on agent and employee productivity
• Identifying and prioritizing use cases ideally suited for support automation
• Planning, developing and deploying support automation
• Demonstrating business value to executive sponsors

Download webinar presentation.

Categories : Assisted-Service, Employee Productivity, Events, Self-Healing, Self-Service, Support Automation, What's New

Tags : Assisted Service, call avoidance, call deflection, Enterprise, self-healing, self-service, service automation, Support Automation, webinar