Case Studies

CenterBeam selects Tific's IT support automation solution to anchor its robust customer support suite - November 7, 2006

"Our strategic partnership with Tific provides a tremendous operational benefit to CenterBeam. As a result of the efficiencies we realize, our clients enjoy higher user productivity and compelling economics. C3 is a powerful addition to our value proposition, as we are able to extend and automate our continuous improvement practices all the way to the user desktop. With increased visibility and statistics, we are able to better understand the hydraulics behind our service and support processes, which will then enable us to more quickly and effectively identify areas where, with the appropriate actions, we can dramatically improve the quality of the service and support experience."

- Kevin Francis, President and CEO, CenterBeam

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Scania chose Tific's solutions for their urgent needs - May 4, 2004

"Scania was looking for a way to make the migration to a new client platform easier and at the same time reduce the running support cost and it was then we started looking at Tific's solutions. After we had tested their solutions we were totally convinced that this was something for us. Thanks to Tific Migration Suite our migration to a new client platform has been both faster and smoother and we are now seeing a cut in IT support cost thanks to Tific Support Automation Suite."

- Anders Lindberg, Product Manager, Scania

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TeliaSoneras vision of simplicity leads the company to Tific - June 12, 2008

TeliaSoneras vision of simplicity and around the clock, cost-effective support brought the enterprise together with Tific and the company’s leading edge solution – Tific Support Automation Suite. The core of Tific Support Automation Suite is to proactively mass- and self-heal issues before impacting the end-user, in this fashion incidents can be retained at level zero and productivity can be maintained, resulting in customer satisfaction and reduced support costs. With mass- and self-healing the user remains supported wherever and whenever, in online or offline mode. The benefits of Tific Support Automation Suite were inline with TeliaSoneras vision and the foundation of what would be named TeliaSonera “eSupport” had been established.

Read the complete TeliaSonera success story