Tific reports record year
March 04, 2010
Tific, a leading provider of support automation and self service solutions, today announced that 2009 was a record breaking year for the company....
2010
March 04, 2010
February 15, 2010
March 04, 2010
Tific, a leading provider of support automation and self service solutions, today announced that 2009 was a record breaking year for the company. Despite the difficult economic environment, Tific revenue was up 80% from 2008 and profit margin continued to increase. Highlights from 2009 include:
· A leading commercial software provider licensed and deployed Tific to millions of users
· BMC, the 15th largest software company in the US, selected Tific as a MarketZone Direct Partner - BMC now markets/sells/supports the Tific Support Automation Suite world-wide
· Extended support automation into rapidly growing digital home market
· Sutherland Global Services selected Tific as the core technology in Virgin’s new venture, Virgin Digital Help (www.virgindigitalhelp.co.uk)
“2009 was the breakthrough year for Tific as we went from local to a global supplier of support automation software”, says Pär Ribbner, CEO. “We have invested in our strategic partnerships with BMC Software and Sutherland Global Services and expect 2010 to show significant partner related revenues. Our market expansion into the digital home represents a huge growth opportunity for the company. Broadband suppliers will use our technology to lower support, improve customer satisfaction and will use Tific as the foundation for revenue generating premium services. Needless to say, I’m very bullish about 2010.”
