Support Automation Platform
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| The foundation of all Tific solutions is the Tific Support Automation Platform. It is a powerful and flexible framework specifically designed for support automation and self-service. Tific Platform is a second generation, out-of-the-box support automation system that can be integrated with leading trouble ticketing systems and third party chat and remote control solutions using its existing integration adapters. To learn more about the platform visit the technology page. |
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Intelligent Assisted Service
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Assisting service desk agents with intelligence about the incident at hand is the key to lowering average call handling time (AHT) and improving first-call-resolution (FCR) rates. The Tific Support Analyst Console delivers detailed information about the end-users environment, including the hardware configuration, operating system version, recent updates, installed applications, recent downloads and more. Learn More… |
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Proactive Self-Healing
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Proactive self-healing, that requires little-to-no end user adoption, delivers the highest payback for support automation technology by eliminating or deflecting service desk calls. Beyond the direct business benefit, self-healing plays a key role in improving customer satisfaction. Learn More… |
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Adaptive Self-Service
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The business value of a successful self-service program is obvious. Self-service approaches to-date have largely focused on Knowledge Management technologies which have proven too difficult to use and have resulted in extremely low end-user adoption. Tific’s use of predictive analytics, information reduction and self-guided wizards are the foundation to a successful self-service program. Learn More… |
