Tific | Resources

Welcome to the Tific Resource Center

Here you will find product information, white papers, FAQs, demo videos and customer stories.


	Tific Support Automation Suite Solution Brief
	Learn how the Tific Support Automation Suites lowers the cost of Service Support and increases customer satisfaction. Download PDF

	Tific Support Automation Platform Overview
	Learn more about Tific architecture, products and features. Download PDF

	Tific Support Automation for MSPs White Paper
	Learn how managed service providers derive value from support automation for competitive differentiation. Download PDF

	Support Automation for the Enterprise Service Desk, a Tific Green Paper
	Learn how enterprise service support organizations derive immediate value from support automation through a phased implementation approach. Also discover common use cases for lowering call volume and average handling time. Download PDF

	Tific Support Automation and ITIL White Paper
	Learn how Tific’s support automation enhances ITIL processes for incident and problem management. Download PDF

	Tific Support Automation for BMC Remedy ITSM Solution Guide
	Two page datasheet describing how Tific support automation enhances BMC Remedy ITSM. Download PDF


	Tific Support Automation for BMC Remedy FAQ
	BMC FAQ that provides answers to frequently asked questions on Tific Support Automation. Download PDF

	Teliasonera customer story
	Telecom service provider customer story. Download PDF

Short video overview presentation of the Tific Support Automation suite.

Short video demonstrating Tific self-healing capabilities.

Short video demonstrating how the Tific Support Analyst Console lower support cost for BMC Remedy ITSM installations.