What is Tific Support Automation?
Tific is a second-generation Support Automation solution that streamlines IT support operations, lowers the cost of technical support and improves customer satisfaction. The Tific Support Automation platform is helping leading global companies meet their business objectives. Learn how Tific benefits your service support organization.

Enterprise
For enterprise IT support organizations who are facing the reality of “doing more with less”, support automation reduces call volume, lowers call-handling-time and improves first-call resolution. Learn More…

Managed Service Provider (MSP)
Utilizing second-generation Support Automation technologies, MSPs are reaping significant business benefits that include: innovative service delivery capabilities, increased operating margins and stronger competitive market position. Learn More…

Internet Service Providers (ISPs)
ISPs struggling with escalating out-of-scope (not directly related to the service) technical support issues can leverage support automation to lower call volume and deliver value-added support services. Learn More…

SW & HW Vendors
For commercial hardware and software vendors who rely on superior service and support to retain customers at the lowest possible cost, Support Automation can dramatically improve support customer satisfaction while lowering overall support cost. Learn More…