~Helpdesk Booster™
- An injection of helpdesk productivity made easy
Tific Helpdesk Booster does what the name implies — boost helpdesk productivity. Tific hosts the solution (SaaS) so that you can have it up and running in no time. Getting started is easy — register to download a 30-day free trial of a solution that will immediately:
- Reduce the AHT (Average Handling Time) of incidents
- Increase helpdesk first contact resolution rates
- Increase employee and helpdesk staff productivity and satisfaction
- Increase overall company profitability
Tific Helpdesk Booster includes tools that facilitate the problem solving process by automatically gathering and presenting relevant end-user computer information to helpdesk staff in real-time. The net result is a significant reduction in resolution time and the number of error sources are minimized.
Helpdesk Booster puts actionable end-user computer information at the fingertips of support agents
- The change history, including installed applications, installed hotfixes and running services
- Computer hardware, including BIOS, CPU, hard drive and RAM information, installed drivers and printers
- Installed applications, including default email and browser applications and autostart settings
- Network information and resources, including IP address, system domain, protocols, gateways, network drives and printers
- Security information, including firewall, antivirus and Windows update statuses and security level of the browser application
Tific Helpdesk Booster works independently from a trouble ticketing system but can easily be integrated with leading solutions, including Remedy AR System, using its existing integration adaptors.
Helpdesks
Tific Helpdesk Booster presents helpdesk staff with a detailed support case enabling them to a fast, first-contact resolution. With Tific's solution, the helpdesk is able to bypass the time-consuming information gathering phase of the problem resolution process. All relevant information is collected by Tific Helpdesk Booster in real-time — facilitating the problem solving process and dramatically reducing the incident AHT.
End-users
Tific Helpdesk Booster gathers all information necessary in the problem solving process, so that users don't have to. With Tific's solution there is no longer any need for answering difficult technical questions or following time-consuming, step-by-step directions creating frustration and dissatisfaction.
Enter the download section and register for a 30 day free trial of Tific Helpdesk Booster. By downloading Tific Helpdesk Booster and trying it out, you'll be entered for a chance to win either a ThinkPad or MacBook Air! Once the trial period is over, Tific Helpdesk Booster can be purchased at a price of $99 per support agent and month.
Header
Ingress
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aliquam ac lacus sed velit faucibus ornare. Sed nec justo lobortis velit laoreet adipiscing. Phasellus vitae tortor. Ut ligula augue, porttitor ac, egestas vel, rhoncus vitae, ante. Vestibulum nunc. Pellentesque vel justo. Donec a nisi ut elit tempus placerat. Proin est. Nunc nec odio non enim volutpat pulvinar. Mauris tellus. Nam massa arcu, gravida semper, aliquet et, rutrum a, mi.
Etiam mi felis, posuere eu, mattis vitae, dapibus vel, massa. Morbi sagittis, erat eu volutpat porttitor, turpis orci fermentum odio, in tempus dolor eros quis enim.
Fusce tincidunt. Aliquam a lorem. Mauris imperdiet, dui non accumsan luctus, velit est lobortis pede, vel venenatis justo leo ac neque. Vestibulum ullamcorper metus ut ante. Nunc eros turpis, venenatis ac, molestie convallis, ultrices et, sem.
~Helpdesk Booster™
- An injection of helpdesk productivity made easy
Tific Helpdesk Booster does what the name implies — boost helpdesk productivity. Tific hosts the solution (SaaS) so that you can have it up and running in no time. Getting started is easy — register to download a 30-day free trial of a solution that will immediately:
- Reduce the AHT (Average Handling Time) of incidents
- Increase helpdesk first contact resolution rates
- Increase employee and helpdesk staff productivity and satisfaction
- Increase overall company profitability
Tific Helpdesk Booster includes tools that facilitate the problem solving process by automatically gathering and presenting relevant end-user computer information to helpdesk staff in real-time. The net result is a significant reduction in resolution time and the number of error sources are minimized.
Helpdesk Booster puts actionable end-user computer information at the fingertips of support agents
- The change history, including installed applications, installed hotfixes and running services
- Computer hardware, including BIOS, CPU, hard drive and RAM information, installed drivers and printers
- Installed applications, including default email and browser applications and autostart settings
- Network information and resources, including IP address, system domain, protocols, gateways, network drives and printers
- Security information, including firewall, antivirus and Windows update statuses and security level of the browser application
Tific Helpdesk Booster works independently from a trouble ticketing system but can easily be integrated with leading solutions, including Remedy AR System, using its existing integration adaptors.
Helpdesks
Tific Helpdesk Booster presents helpdesk staff with a detailed support case enabling them to a fast, first-contact resolution. With Tific's solution, the helpdesk is able to bypass the time-consuming information gathering phase of the problem resolution process. All relevant information is collected by Tific Helpdesk Booster in real-time — facilitating the problem solving process and dramatically reducing the incident AHT.
End-users
Tific Helpdesk Booster gathers all information necessary in the problem solving process, so that users don't have to. With Tific's solution there is no longer any need for answering difficult technical questions or following time-consuming, step-by-step directions creating frustration and dissatisfaction.
Enter the download section and register for a 30 day free trial of Tific Helpdesk Booster. By downloading Tific Helpdesk Booster and trying it out, you'll be entered for a chance to win either a ThinkPad or MacBook Air! Once the trial period is over, Tific Helpdesk Booster can be purchased at a price of $99 per support agent and month.