Enterprise
Solutions for medium and large enterprises and IT Service Providers
Supporting enterprise computers can be quite a headache. Tific's 2nd generation support automation solutions ease your pain.
The complexity of the enterprise IT environment today is fueled by an increasing amount of installed software and hardware in the end-user computer environment. Adding to the complexity is the number of users choosing mobile solutions over conventional desktops. IT migrations are yet another pain point in the enterprise IT environment. Desktop migrations are considered among the most complex and expensive projects that the IT department handles.
The net result is an overwhelmed IT staff that has to prioritize support actions in order to provide benefit to the organization — for end-users this means longer down-time and their productivity and satisfaction is taking a hit.
Maintaining an IT support function also provides for a substantial cost which is increasing at the rate of the complexity in the enterprise IT environment. Tific's answer to the problem is support automation and self service. Tific offers solutions that attack two of the largest problems in the IT environment today — technical support and desktop migrations. These operations are the main contributors of TCO (Total Cost of Ownership) related to enterprise computers today.
Tific Support Automation Suite, Tific Helpdesk Booster and Tific Migration Suite provide enterprise support staff and IT outsourcers with solutions that:
- Transform the support organization from being reactive to being proactive — thereby increasing end-user and support staff productivity and satisfaction.
- Reduce the support load on the service desk through automated resolution of known problems.
- Reduce the AHT (Average Handling Time) of end-user incidents.
- Saves time and reduce complexity in desktop migrations.
- Minimize the risk associated with desktop migrations.
Premium Services
Revenue generating offerings for the digital home & office
The digital home and office are getting more and more complex every day, creating lots of frustration for non tech savvy consumers and SOHO owners having troubles setting it up correctly and resolving tech problems when (not if) they arise. The need for help is enormous and this is a tremendous revenue opportunity for every company with a touch point in the digital home and office like software and hardware vendors, internet service providers, pc manufacturers and consumer electronics retailers. If you plan to, or are already going after this huge and rapidly growing market opportunity, Tific has an outstanding platform that enables you to launch effective value added services that quickly becomes revenue generators.
Tific's Automation Platform is an industry leading platform for end-point automation and self service which enables you to:
- Offer highly profitable premium/out-of-scope support offerings based on a highly efficient support automation concept
- Deploy packaged value added services such as a PC Tune Up, GreenSaver, Windows 7 Upgrader, Internet Booster and many more
- Provide nice free widgets that deliver value for users and get you a footprint in the digital home that allows you to up-sell solutions over time
- Display accurate targeted ads based on user and system configurations
The Tific platform is extremely powerful yet flexible and easy to integrate with complementary solutions such as remote access solutions and CRM solutions. All offerings built on Tific are dynamically updateable which means that you can add or remove features as you want, change layout and branding, offer new packaged services, and much more without having to distribute new versions of applications to your customers.
In addition, Tific partners with industry leading BPO Sutherland Global Services who can deliver turnkey value added services to your organization.
Consumer
Solutions for Hard- and Software vendors and Internet Service Providers
Are your customers tired of solving nightmare technical problems? Tific's 2nd generation support automation solutions will turn their nightmare into a dream come true.
Providers of consumer hardware, software and Internet services have one problem in common — how do deliver cost-effective support that still maintain customer satisfaction and loyalty. This is not an easy task at hand.
The support costs for hardware and software providers are considerable — their helpdesk staff work long hours answering the same top call drivers time and again. Still RMA's (Return Merchandise Authorization) are frequently occurring due to faulty diagnosed DOA (Dead on Arrival) by their resellers, providing for yet another cost challenging providers profitability.
Internet service providers face challenges associated with customers not being capable of initial hardware and software setup to get their service up and running, these support errands are followed by recalls relating to customer down-time. Many times these issues are easy to solve, but the customers lack the know-how resulting in incoming support calls that are reducing provider margins that are already low.
Tific support automation solutions call out to the problems facing hardware, software and Internet service providers; providing them with a solution that:
- Reduce the amount of support calls through automated and dynamic trouble shooting.
- Reduce support errands, that are not addressed by automated solutions, AHT (Average Handling Time).
- Reduce support costs by providing the customer with engaging, updated and intelligently targeted training and information material.
- Increase customer satisfaction and reduce customer churn by providing them with TPQ experience (Total Product Quality).
- Increase customer adoption and usage of profit generating services through dynamic configuration and automatically tailored information.