The every increasing complexity of the digital home and office is driving up tech support cost and has become a competitive differentiators for software and hardware vendors. Additionally shorter release cycles has resulted in less stable products.

Bundling Tific with your products for automatically detecting and resolving – self-heal – tech support problems reduces support cost and increases NPS

Tific is context aware which increases self service success rate by displaying only the relevant tech articles for the unique user and unique situation

If the customer has to contact the support for help, Tific displays the subscribers system configuration for the customer care agents, eliminating what Parks Associates call the 20 annoying questions and thereby reducing AHT (Average Handling Time) and increasing CSAT

By adding Tific Click ‘n Fixes – that is automated solution to tech problems – to your support articles on the web site, more problems are solved through self-service and the risk that the customer implements the solution to another problem, thereby making the situation even worse, is eliminated

Many customer tech support calls are out-of-scope

It is increasingly difficult for customers to know who’s product is causing their problems, therefor many tech support calls are out-of-scope. By automatically detecting and solving – self-heal – common problems that are out-of-scope, NPS is increased at very little cost

Selling paid for support (PFS) to customers who call in with out-of-scope problems is a great source of additional revenue. Tific’s platform increases the efficiency of PFS deliveries, increasing margins and CSAT.

Tific helps you in improving your products by automatically gathering all system and user information when errors occur

Through Tific’s business intelligence, errors and product versions can be correlated with user and system information for effective problem management