Tific Pathfinder™
Artificial Intelligence Boosts self service
Tific Pathfinder is an intelligent prediction engine based on recent research in artificial intelligence and adaptive algorithms. The sheer amount of information contained in a knowledge database makes finding the right solution a difficult task for most users. Tific Pathfinder takes usability to the next level by automatically suggesting shortcuts to the appropriate information. Its predictions are based on the user's system configuration, the current system state, the history of end-user and Tific Client interactions as well as behavioral statistics of other users in similar situations.
Highlights - Pathfinder
- Reduce incident resolution time significantly by automatically predicting solutions to user problems
- Completely self-learning - no need to enter rules manually
- Automatically adapts to each user's specific problem
- Rapidly detects and responds to sudden changes in the support load
