Tific Support Automation Platform
The foundation of all Tific solutions is the Tific Support Automation Platform. It is a powerful and flexible framework specifically designed for support automation and self-service. Tific Platform features tools for all stages of the support supply chain. All tools are tightly integrated to enable smooth and efficient workflow process. The Tific Platform is a second generation, out-of-the-box support automation system that can be integrated with leading trouble ticketing systems and third party chat and remote control solutions using its existing integration adapters.
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Tific Client |
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The Tific Client provides end-users with the link to the comprehensive support solutions enabled by Tific Platform. The client is installed locally – leaving a small footprint which makes it easy to download while minimizing the impact on computer performance. Tific Client implements proactive solutions to incidents automatically; ensuring uninterrupted end-user productivity. Learn More… |
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Tific Server |
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Tific Server is a knowledge database tailored for support information; all support knowledge is stored in user-friendly guides that follow standards set by Tific Style Guide. Support knowledge is gathered in Tific Community, developed in Tific Creator and stored in Tific Server. Learn More… |
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Tific Discovery |
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Tific Discovery is a powerful data mining tool that provides decision makers within product development, support, education and management with real-time knowledge of the information flow in Tific Platform. Tific Discovery makes a proactive approach to improvement of services and products possible by providing dynamically updated information.Learn More… |
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Tific Creator |
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Tific Creator is a powerful programming environment that enables non-programmers to develop and maintain support content under controlled conditions. The unique visual interface consists of building blocks that enable rapid production of support solutions and effective reuse of existing content in the development of new solutions. Learn More… |
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Tific Technician Portal |
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Tific Technician Portal is a zero footprint, web-based content development environment where support owners, specialists and end-users can discuss, draft or refine support content in real-time. Tific Community provides for effortless gathering of support information even in distributed organizations. Learn More… |
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The Tific Support Automation & Self Service Platform is based on industry standards and is Windows Vista and Windows 7 certified.
